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Shopping Information
1. What are the delivery charges for orders from the online shop?

Delivery charges depend on your location and the size of your order. The exact shipping fee will be displayed at checkout before you confirm your purchase.

2. How long will delivery take?

Standard delivery takes between 1 to 7 business days, depending on your location. Expedited shipping options may be available at an additional cost.

3. What exactly happens after ordering?

Once you place your order, you will receive a confirmation email. Your order will then be processed, packed, and shipped. You will receive a tracking number once the item is dispatched.

4. Do I receive an invoice for my order?

Yes, an invoice is automatically generated and sent to your registered email after a successful purchase.

5. Can I track my order?

Yes, once your order is shipped, you will receive a tracking link via email to monitor the delivery progress.

6. What if the item I want is out of stock?

If an item is out of stock, you can sign up for restock notifications. Simply click on "Notify Me" on the product page and provide your email to be updated once it's available.

7. What is your return and refund policy?

We accept returns within 7 days of delivery if the item is unused and in its original packaging. Refunds are processed within 7 business days upon approval of the returned item. Read our full Return Policy for more details.

Payment Information

1. When is the order payment deducted from my bank account?


Payments are processed immediately after you confirm your purchase. You will receive a payment confirmation email once the transaction is completed.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, mobile money, and bank transfers.

3. What is a wishlist?

A wishlist allows you to save products that you are interested in purchasing later. You can add items to your wishlist and view them in your account anytime.

4. What should I do if I receive a damaged or wrong product?

Please contact our support team immediately with photos of the item. We will arrange a replacement or refund as per our return policy.

5. Can I change or cancel my order?

Orders can only be modified or canceled before they are processed for shipping. Please contact customer support as soon as possible if you need to make changes.

6. What is "package tracking" in my orders?

Package tracking allows you to monitor the status of your shipment. You will receive a tracking link via email once your order is dispatched.